Build it and they will come? Assessment of use, ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Build it and they will come? Assessment of use, usability and usefulness of the keystone health information exchange
Paper
Author:Peter HOONAKKER (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Pascale CARAYON (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Bashar ALYOUSEF (Oracle, United States)
Sarah KIANFAR (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Randi CARTMILL (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Andrea HASSOL (Abt Associates, United States)
Ann Schoofs HUNDT (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Ilene LADD (Geisinger Health System, United States)
Christina YULE (Geisinger Health System, United States)
Kim CHAUNDY (Geisinger Health System, United States)
Mary HONICKER (Geisinger Health System, United States)
Jim YOUNKIN (Geisinger Health System, United States)
James WALKER (Siemens Medical Solutions, United States)
Date: 2014-08-20     Track: A -Special sessions     Session: A8 - Health care symposium part III: A systems approach to health care
DOI:10.4122/dtu:2540

Health Information Exchange (HIE) can have several benefits, in particular facilitating access to and sharing of patient-related information. Despite these potential benefits, implementation and maintenance of HIEs have been challenging and many attempts to develop HIEs have been abandoned. Most research on HIE focuses on the financial, organizational, and technical aspects of HIE and tends to ignore user acceptance and use of HIE. In this study we examined the Keystone HIE (KeyHIE) and surveyed clinicians to evaluate KeyHIE from their perspective. Results show that –from a user perspective- there are several barriers to the use of KeyHIE. Results of the study can help further development of KeyHIE and are useful for other HIEs.