A control center design revisited: learning from ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

A control center design revisited: learning from users’ appropriation
Author:Carolina CONCEIÇÃO (DTU Management Engineering, Technical University of Denmark, Denmark)
Cláudia CORDEIRO (PEP-COPPE Production Engineering Program, Federal University of Rio de Janeiro, Brazil)
Date: 2014-08-19     Track: F - Tools & methods     Session: F5 - Intervention studies – part II & sociotechnical systems analysis

This paper aims to present the lessons learned during a control center design project by revisiting another control center from the same company designed two and a half years before by the same project team. In light of the experience with the first project and its analysis, the designers and researchers had important feedback already used to suggest changes for the second project. The opportunity to learn from a previous project was unique, but the knowledge gotten out of it shows the importance of having this feedback from project to project instead of just ‘repeating’ previously used design solutions.