Standardized work processes: the role of programmed ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Standardized work processes: the role of programmed and lateral mechanisms of coordination
Author:Thim PRÆTORIUS (Department of Business and Management, Aalborg University Copenhagen, Denmark)
Date: 2014-08-19     Track: B - Special sessions     Session: B5 - Relational coordination – in research and practice – part II

This paper finds that standardized work processes should be considered as a bundle of coordination mechanisms—plans and rules, objects, routines, roles and proximity—rather than a coordination mechanism of its own. The bundle builds the accountability, predictability and common understanding needed to coordinate. This implies that the coordination potential rests on those underlying coordination mechanisms, thereby lending theoretical insights to the traditional view on standardized work processes. The research builds on an in-depth, qualitative analysis of hospital care pathways.