Interventional uses of relational coordination: ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Interventional uses of relational coordination: early evidence from four countries
Paper
Author:Joanne BESWICK (Heller School for Social Policy and Management, Brandeis University, United States)
Jody Hoffer GITTELL (Heller School for Social Policy and Management, Brandeis University, United States)
Kathryn McDONALD (University of California Berkeley School of Public Health Stanford, Stanford University Center for Health Policy/ Primary Care and Outcomes Research, United States)
Date: 2014-08-19     Track: B - Special sessions     Session: B5 - Relational coordination – in research and practice – part II
DOI:10.4122/dtu:2419

Originally developed for observational research purposes, relational coordination principles and metrics have been adopted more recently for a different purpose - to inform interventions for organizational change. This paper examines data that were collected systematically through a standardized reporting form that elicits both narrative information and quantitative results from intervention leaders. Our analysis represents a synthesis of the first fifteen reports submitted. We present an overview of the data collection approach, explore variation in the interventional uses of relational coordination and conclude with recommendations for this work.