Development of future scenarios by prediction of ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Development of future scenarios by prediction of mental workload in a traffic management control room
Author:Melcher ZEILSTRA (Intergo BV, The Netherlands)
Marit WILMS (Intergo BV, The Netherlands)
Fenneke BLOMMERS (Intergo BV, The Netherlands)
David DE BRUIJN (Intergo BV, The Netherlands)
Date: 2014-08-19     Track: E - Organization & management     Session: E4 - Organizational and technological change

Existing instruments to investigate mental workload are dedicated to specific and existing monitoring jobs. Objective instruments mostly focus on performance or physiological measures. Subjective instruments are more simply applicable, but not suitable to predict mental workload in a nonexistent situation. To overcome these disadvantages Intergo developed OWATTM (Objective Workload Assessment Technique) to assess mental workload of operators in control rooms. A case study shows the use of OWATTM in development of scenarios for the near future of the traffic management control room of the city of Amsterdam. Prediction of workload was key issue in this scenario development.