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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Relational coordination is associated with productivity in general practice: a survey and register based study
Paper
Author:Sanne Lykke LUNDSTRØM (DTU Management Engineering, Technical University of Denmark, Denmark)
Kasper EDWARDS (DTU Management Engineering, Technical University of Denmark, Denmark)
Susanne REVENTLOW (Research Unit for General Practice, University of Copenhagen, Denmark)
Jens SØNDERGAARD (Research Unit of General Practice, University of Southern Denmark, Denmark)
Date: 2014-08-19     Track: B - Special sessions     Session: B4 - Relational coordination – in research and practice – part I
DOI:10.4122/dtu:2358

In this paper we investigate the association between relational coordination among the practice team in general practice and number of consultations performed in a general practice per staff, i.e. a proxy of productivity. We measured relational coordination using the Relational Coordination Survey and combined the results with register data. We found that relational coordination was statistically significant associated with number of consultation per staff per year. We later divided consultations in to three types: Face-to-face, Email and phone consultations. We found a statistically significant associating between relational coordination and with number of face-to-face consultation per staff per year.