Challenges in applying human factors approaches to ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Challenges in applying human factors approaches to health service design
Paper
Author:Gyuchan Thomas JUN (Loughborough Design School, Loughborough University, United Kingdom)
Ander ALTUNA (Loughborough Design School, Loughborough University, United Kingdom)
James WARD (Engineering Design Centre, Department of Engineering, University of Cambridge, United Kingdom)
Ran BHAMRA (Wolfson School of Mechanical and Manufacturing Engineering, Loughborough University, United Kingdom)
Stephen ROGERS (The Rise Group Practice, NHS Islington, United Kingdom)
Amalin DUTT (Islington Clinical Commissioning Group, United Kingdom)
Priyal SHAH (Islington Clinical Commissioning Group, United Kingdom)
Date: 2014-08-19     Track: A -Special sessions     Session: A4 - Health care symposium part II: “Health care coordination and health information technology”
DOI:10.4122/dtu:2353

A participatory systems approach is a fundamental characteristic of the human factors and ergonomics discipline. However, the appropriate application of relevant methods is challenging in healthcare, since there is very limited time for staff to participate and their knowledge on design methods is usually very limited. An action research was carried out in a health service design project commissioned by a local health service commissioner. The aim of this paper is to examine and discuss challenges in applying the participatory systems approach.