Anticipated challenges for cross-organisational ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Anticipated challenges for cross-organisational distributed collaboration in reactive telemedicine
Paper
Author:Kine REEGAARD (Department of Industrial Psychology, Institute for Energy Technology, Norway)
Espen NYSTAD (Department of Industrial Psychology, Institute for Energy Technology, Norway)
Alexandra FERNANDES (Department of Industrial Psychology, Institute for Energy Technology, Norway)
Grete RINDAHL (Department of Software Engineering, Institute for Energy Technology, Norway)
Date: 2014-08-19     Track: A -Special sessions     Session: A4 - Health care symposium part II: “Health care coordination and health information technology”
DOI:10.4122/dtu:2352

On the Norwegian Continental Shelf, several operators have invested in technologies that are enabling and enhancing real-time collaboration between personnel onshore and offshore in order to achieve more effective decision-making. This is thought to improve operational performance, including delivery of offshore healthcare. Frequently in offshore healthcare, distributed collaboration takes place between medical personnel belonging to different organisations. Despite advances in and use of collaboration technologies, there is still potential for improvements in the cross-organisational collaboration. A system perspective is used to address some of the issues that need to be considered for successfully enhancing cross-organisational collaboration in telemedicine.