Community ergonomics applied to the implementation ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Community ergonomics applied to the implementation of a region-wide care coordination program
Paper
Author:Ann Schoofs HUNDT (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Pascale CARAYON (Department of Industrial and Systems Engineering, University of Wisconsin-Madison, United States)
Randi CARTMILL (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Peter HOONAKKER (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Sarah KIANFAR (Department of Industrial and Systems Engineering, University of Wisconsin-Madison, United States)
Bashar ALYOUSEF (Oracle, United States)
Doreen SALEK (Geisinger Health System, United States)
Janet TOMCAVAGE (Geisinger Health System, United States)
James WALKER (Siemens Healthcare, United States)
Date: 2014-08-19     Track: A -Special sessions     Session: A4 - Health care symposium part II: “Health care coordination and health information technology”
DOI:10.4122/dtu:2351

We present a case study of a care coordination program, proven effective in containing costs and improving quality at a large regional health system and its implementation at an independent community hospital participating in a federally-funded regional health IT-mediated care coordination project. We propose that, had tenets of community ergonomics been followed, the implementation and acceptance of the care coordination program would have been smoother and more expeditious.