Levels of strategies used by care managers to deal ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Levels of strategies used by care managers to deal with health IT-related barriers
Paper
Author:Yaqiong LI (Department of Industrial and Systems Engineering, University of Wisconsin-Madison, United States)
Pascale CARAYON (Department of Industrial and Systems Engineering, University of Wisconsin-Madison, United States)
Ann Schoofs HUNDT (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Sarah KIANFAR (Department of Industrial and Systems Engineering, University of Wisconsin-Madison, United States)
Peter HOONAKKER (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Doreen SALEK (Geisinger Health Plan, United States)
Janet TOMCAVAGE (Geisinger Health Plan, United States)
Date: 2014-08-19     Track: A -Special sessions     Session: A4 - Health care symposium part II: “Health care coordination and health information technology”
DOI:10.4122/dtu:2350

Care managers play an important role in coordinating care for chronically ill patients. They encounter various barriers related to the use of multiple health information technologies (IT) to access and process patient-related information and coordinate patient care. Using combined interviews and observations with 14 care managers in outpatient physician practices and hospitals, we identified different levels of strategies used by care managers in dealing with health IT-related barriers. These include individual (e.g., using a different system to find necessary information), team (e.g., getting help from other care managers) and organizational (e.g., reporting problems to their supervisor) strategies.