Boundary crossing in product introductions ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Boundary crossing in product introductions considering humans, technology and organization
Paper
Author:Martina BERGLUND (Department of Management and Engineering, Division of Quality Technology and Management, Linköping University, Sweden)
Ulrika HARLIN (Swerea IVF, Sweden)
Date: 2014-08-18     Track: C - Special sessions & technical sessions     Session: C3 - Humans, technology and organization – part II
DOI:10.4122/dtu:2311

The objective of the paper is to analyze how a product introduction involving Swedish-Chinese collaboration was influenced by human, technological and organizational aspects. The study showed that technical challenges concerned the infrastructure for communication and quality issues; organizational challenges concerned the new project model and updating drawing versions; and human related challenges included cultural differences and communication. The product introduction was highly challenging by crossing earlier boundaries in the human, technical, and organizational subsystems. Strong work demands were placed on the individuals while offering great opportunities for individual learning. Concurrent development of a new project model resulted in organizational learning.