How to sell a room without a view?

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

How to sell a room without a view?
Author:Sjoerd REINSTRA (ErgoS Human Factors Engineering, The Netherlands)
Niels DE GROOT (ErgoS Human Factors Engineering, The Netherlands)
Date: 2014-08-18     Track: A -Special sessions     Session: A3 - Human factors guidelines for CCTVcontrol centre design – part II

The locks and bridges of a large seaport are locally operated. A consortium of Human Factors engineers, installers and simulator engineers investigated the possibility of operating the locks and bridges from a remote control room, supported by CCTV. The end users (lock operators and bridge operators), participated in the design process but they had serious objections and considered the project as an unrealistic option. The main question in this case study is: how can HF engineers meaningful cooperate with end users in a design process when the end users are not motivated for the futur situation? Another question concerns the number and locations of CCTV camera’s needed for remote control.