The role of control and trust in a transition ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

The role of control and trust in a transition process to new ways of work
Paper
Author:Martina HARTNER-TIEFENTHALER (Department of Management Science, Vienna University of Technology, Austria)
Alessandro WAERZNER (Department of Management Science, Vienna University of Technology, Austria)
Michael BARTZ (Department Business, IMC University of Applied Sciences Krems, Austria)
Sabine KOESZEGI (Department of Management Science, Vienna University of Technology, Austria)
Date: 2014-08-18     Track: E - Organization & management     Session: E2 - Communication & organizational culture
DOI:10.4122/dtu:2263

This study analyses the role of control and trust as important determinants of organizational culture in the transition process of a company to flexible work arrangements. A comprehensive case study in a medium-sized organization comprising qualitative interviews and online surveys prior and after the implementation of flexible work arrangements highlights the crucial role of trust between management and employees in the transition phase. Furthermore, it sheds light on adversarial effects of increased behavior control implemented through electronic performance monitoring and emphasizes the importance of normative control.