CCTV supervision or surveillance - what's in a name ?

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

CCTV supervision or surveillance - what's in a name ?
Paper
Author:Kirsten SCHREIBERS (INTERGO human factors & ergonomics, The Netherlands)
Renske LANDMAN (ErgoS Human Factors Engineering, The Netherlands)
Jorrit JANSEN (vhp human performance, The Netherlands)
Richard van der WEIDE (INTERGO human factors & ergonomics, The Netherlands)
David de BRUIJN (INTERGO human factors & ergonomics, The Netherlands)
Date: 2014-08-18     Track: A -Special sessions     Session: A2 - Human factors guidelines for CCTVcontrol centre design – part I
DOI:10.4122/dtu:2236

Extensive literature search revealed poorly evidenced Human Factors guidelines for CCTV systems. Case studies were done to get more insight in relevant Human Factors issues. A task taxonomy was found on surveillance. Do CCTV tasks in process control significantly differ from surveillance tasks? And is this so distinctive that it requires different Human Factors guidelines for CCTV system design? This study shows it is distinctive when looking at tasks. A task related concept of 'scene' is introduced instead of other workload measures covering image content or complexity.