Defining the role of healthcare leadership for ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Defining the role of healthcare leadership for organizational safety challenges
Vicki R. LEWIS
Date: 2014-08-18     Track: G - Application areas     Session: G1 Health care

This paper draws on healthcare work systems research conducted in several healthcare facilities in both urban and rural domains in the United States to determine the most salient organizational design and management factors that impact intervention success, either negatively or positively. Thematically, the common technical subsystem focus across studies was the goal of reducing healthcare associated infections, which cause a risk to patients, healthcare workers and other stakeholders who visit healthcare facilities. The methodology used in these studies was MacroErgonomic Analysis and Design (MEAD). The objective of this paper is to heighten the awareness of ODAM factors that improve or impede process improvement efforts. The expected outcome is to provide information to help ergonomists prepare, plan, and manage their work system interventions to maximize system performance and well-being for patients and workers.