An assessment tool for dialysis patients’ ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

An assessment tool for dialysis patients’ satisfaction: exploring crucial satisfaction factors for Japanese patients
Paper
Author:Xiuzhu GU (Department of Industrial Engineering and Management, Tokyo Institute of Technology, Japan)
Kenji ITOH (Department of Industrial Engineering and Management, Tokyo Institute of Technology, Japan)
Date: 2014-08-18     Track: A -Special sessions     Session: A1 - Health care symposium part I: Patient centered care
DOI:10.4122/dtu:2138

A questionnaire-based survey was conducted to extract a factor structure for assessing dialysis patient satisfaction. Japanese dialysis patients expressed their high satisfaction with the facility where they currently received therapy; they also wished to continue their treatment in the facility and recommend it to those who need dialysis therapy as patient loyalty. The overall satisfaction was critically determined by 5 satisfaction factors, and the following 2 were especially contributed: environment and equipment, and treatment and therapy. Patients who were more satisfied with the facility showed their stronger loyalty. In addition, patients’ QOL level was significantly associated with their overall satisfaction.