Participatory ergonomics for healthcare process ...

Object Details

View

11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Participatory ergonomics for healthcare process redesign: the example of family-centered rounds
Paper
Author:Pascale CARAYON (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Anping XIE (Anesthesiology and Critical Care Medicine, Johns Hopkins University School of Medicine, United States)
Elizabeth COX (Department of Pediatrics, University of Wisconsin School of Medicine and Public Health, United States)
Randi CARTMILL (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Yaqiong LI (Department of Industrial and Systems Engineering, University of Wisconsin-Madison, United States)
Tosha WETTERNECK (Center for Quality and Productivity Improvement, University of Wisconsin-Madison, United States)
Michelle M. KELLY (Department of Pediatrics, University of Wisconsin School of Medicine and Public Health, United States)
Date: 2014-08-18     Track: A -Special sessions     Session: A1 - Health care symposium part I: Patient centered care
DOI:10.4122/dtu:2135

We describe a participatory ergonomics project aimed at redesigning the complex healthcare process of family-centered rounds (FCR) in a pediatric hospital. The participatory process involved 10 representative FCR stakeholders (e.g., physician, nurse, parent) over a period of 10 months. This participatory ergonomics project demonstrated how human factors and ergonomics principles (e.g., usability, shared mental model) could be integrated into the redesign of complex healthcare processes. Several challenges needed to be overcome to facilitate participation and collaboration among a diverse group of stakeholders, such as identifying the optimal number and type of stakeholders, and scheduling and organization of meetings.