The HTO-concept used as a tool when designing a new ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

The HTO-concept used as a tool when designing a new VTS center in Sweden
Paper
Author:Per CHRISTOFFERSON (Human factors and Risk management Group AB, Sweden)
Jörgen FROHM (Human factors and Risk management Group AB, Sweden)
Per SETTERBERG (Swedish Maritime Administration, Sweden)
Date: 2014-08-18     Track: C - Special sessions & technical sessions     Session: C2 Humans, technology and organization – part I
DOI:10.4122/dtu:2133

Vessel Traffic Service (VTS) operations are defined by highly qualified personnel supported by advanced technology; an environment that exposes operators to a high cognitive workload. In 2009, Swedish VTS had to increase efficiency with maintained safety and quality. Through the HTO concept, all dimensions that affect the operators’ performance were considered – human, technological and organizational aspects had to be balanced. The article discusses the experiences from using the HTO concept in the VTS domain, presents the results of this specific project and suggests some important principles needed to be in place to guarantee successful outcomes of reorganizing projects.