Human factors guidelines for CCTV control center ...

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11th International Symposium on Human Factors in Organisational Design and Management (ODAM 2014) CPH Conference

Human factors guidelines for CCTV control center design introduction to a symposium
Paper
Author:Ruurd PIKAAR (ErgoS Engineering & Ergonomics, The Netherlands)
Dick LENIOR (HAN University of Applied Sciences, The Netherlands)
Date: 2014-08-18     Track: A -Special sessions     Session: A2 - Human factors guidelines for CCTVcontrol centre design – part I
DOI:10.4122/dtu:2131

A CCTV system is a human-machine system, consisting of an observed reality, cameras, transmission, displays, image presentation, workplaces, and human information processing. A research project, including literature search, eight case studies and pilot experiments, showed a need for Human Factors Engineering guidelines for CCTV system design. There appeared to be two distinct areas of interest: surveillance/security versus remote control, which at least partially need different guidelines. A first draft of guidelines could be developed. However, there are several open items. The aim of this CCTVSymposium is to discuss the open items 1) factors influencing perceived image quality, 2) the number of images presented per operator, and related to this 3) a task oriented concept for complexity of visual information, as well as a way forward to a HF CCTV standard.